REFUND & WARRANTY

RETURNING MERCHANDISE:

You can return most new, unopened items within 5 Days of delivery for a full refund, as noted below:

  • To initiate a return, please email us at Info@sovereigncymbals.com
  • You can only initiate a return after an order has been marked as shipped.
  • Shipping and handling fees will not be refunded.
  • Credit for returned items will be applied to the credit method that was used to make the purchase. Returns will be applied to the purchasing credit card within 10-20 days of the date that the return is accepted by the fulfiller.
  • A restocking fee of $45 will apply to any returns and any orders canceled after 24 hours of placing the order.
  • If the return is due to defective products, inaccurate product descriptions, or an incorrect order, contact us via email Info@sovereigncymbals.com to initiate the return. In these cases, you may be compensated for a full refund.

REFUNDS, CREDITS AND BALANCES DUE:

As soon as the fulfiller receives and processes your return, We will notify you via email. Your credit card should be credited within 15 business days of the time that you receive this email. The return credit should be reflected on your statement within one or two billing periods, depending on your financial institution's billing cycle.

CANCELLATION POLICY:

You can call or email to cancel your order no later than 24 hour for a full refund . Any order cancelled after 24 hours will incurre a $45 restocking fee per cymbal and will be deducted out of the amount refunded.